IRS’ Where’s My Refund? site swamped by impatient refund tracking taxpayers

February 14, 2013

When I heard earlier today that the Internal Revenue Service was experiencing an inordinately large number of visitors to its online tax refund tracking tool, I shared the news via Twitter and Facebook.

And in my usual smart-alecky way, I just had to quip that, "I'm sure the rush on the IRS' Where's My Refund? page is directly tied to my Bankrate tax tip earlier this week. ;-D"

Then along comes Mary. No, not the one popularized by The Association (enjoy the video below). It was Mary O'Keeffe.

Mary, who teaches public finance at Union College, loves math and blogs at Bed buffaloes in your tax code, shot an arrow (it was, after all, Valentine's Day) smack into my self-congratulatory social media bubble of delusion.

"Actually,
I think it is more likely that today's rush on checking Where's My
Refund? has to do with the fact that the IRS started accepting returns
with education credits
at 8 a.m. this morning," Mary wrote on the ol' blog's Facebook wall. "So there was a huge
backlog of returns that have been prepared
and ready to go — in some cases for three weeks — that were submitted
first thing this morning."

Mary's point is well-made and humbly taken.

Early filing rush normal: Every tax filing season the first taxpayers to submit returns are those who are getting refunds. And in some cases, those refund are thanks to tax credits.

The American Opportunity education tax credit, which as part of the fiscal cliff deal was extended through 2017, is one of the tax breaks that could get a filer some refund money even if they don't owe Uncle Sam a dime. As Mary notes, Form 8863 on which this credit is claimed was among those that the IRS started taking today.

Similarly, the Earned Income Tax Credit (EITC), which is available for taxpayers who earn some but not a lot of income, also is a refundable credit. Eligible lower- and
middle-income taxpayers with kids get larger EITC amounts.

Because the U.S. economy was still shaky through most of 2012, a lot of folks are eligible for the EITC. And they filed as soon as they could, which was the later-than-usual Jan. 30 date, so they could get their refund money as soon as possible.

So the interest in getting refunds via these tax credits or just because folks had too much money withheld from their paychecks is high this year.

Just the latest filing hassle: The tax agency definitely has been under the gun so far in 2013. It's been playing catch-up for the last six weeks, working to update forms and its computer system because Congress took so long to act on several 2012 tax laws.

Then to guard against raising taxpayer expectations, the IRS this year did away with its refund cycle chart with all its specific, albeit qualified, refund delivery dates.

However, the effort to keep people from freaking out about the whereabouts of a refund when its estimated arrival date came and went appears to have backfired.

Taxpayers this season are following, in droves, the IRS' advice that they instead check Where's My Refund?

So the IRS now is begging asking us to please chill.

In an announcement today, the IRS "strongly urges taxpayers to only check on their refunds once a
day
." The agency notes that its systems are only updated once a day, usually overnight, and taxpayer account data will not change that frequently.

Good luck with your request IRS. You do realize that we Americans stand in front of our microwaves and yell "Hurry!"

But you can't blame a harried federal agency for asking.

Share:

The More Tax Posts tab at the top of this page will take you to, well, more tax posts. You also can search below for a tax topic. 

Latest Posts
The latest Dirty Dozen tax scam list is familiar because too many are still falling for the schemes

March 5, 2026

Tax filing season is also peak time for tax scams. Be on the lookout for…

Read More
Hello Tax Season 2026

Happy New Tax Year! Are you ready to file your 2025 tax return? I know, too early to ask. But Tax Day 2026 will be here before we realize it. The Internal Revenue Service deadline to file and pay any tax we owe is the regular April 15 date this year. It’s also Tax Day for most of the states that collect income taxes from their residents, which is most of the states! If that seems too far away right now, don’t worry. As is the case every tax season, the ol’ blog’s tips and other tax reminders should help all of us meet our state and federal responsibilities. Procrastinators also will want to keep an eye on the countdown clock just below. It tracks how much time we have until April’s Tax Day, just in case we put off our annual tax task until the absolutely final hours and decide we need to instead get an extension request into the IRS by that date. (Note: I’m in the Central Time Zone, so adjust accordingly for where you live.)

Comments
  • Your article was great and very funny! Normally taxes are no laughing matter but you made me smile.

Leave your comment