IRS’ Where’s My Refund? site swamped by impatient refund tracking taxpayers

February 14, 2013

When I heard earlier today that the Internal Revenue Service was experiencing an inordinately large number of visitors to its online tax refund tracking tool, I shared the news via Twitter and Facebook.

And in my usual smart-alecky way, I just had to quip that, "I'm sure the rush on the IRS' Where's My Refund? page is directly tied to my Bankrate tax tip earlier this week. ;-D"

Then along comes Mary. No, not the one popularized by The Association (enjoy the video below). It was Mary O'Keeffe.

Mary, who teaches public finance at Union College, loves math and blogs at Bed buffaloes in your tax code, shot an arrow (it was, after all, Valentine's Day) smack into my self-congratulatory social media bubble of delusion.

"Actually,
I think it is more likely that today's rush on checking Where's My
Refund? has to do with the fact that the IRS started accepting returns
with education credits
at 8 a.m. this morning," Mary wrote on the ol' blog's Facebook wall. "So there was a huge
backlog of returns that have been prepared
and ready to go — in some cases for three weeks — that were submitted
first thing this morning."

Mary's point is well-made and humbly taken.

Early filing rush normal: Every tax filing season the first taxpayers to submit returns are those who are getting refunds. And in some cases, those refund are thanks to tax credits.

The American Opportunity education tax credit, which as part of the fiscal cliff deal was extended through 2017, is one of the tax breaks that could get a filer some refund money even if they don't owe Uncle Sam a dime. As Mary notes, Form 8863 on which this credit is claimed was among those that the IRS started taking today.

Similarly, the Earned Income Tax Credit (EITC), which is available for taxpayers who earn some but not a lot of income, also is a refundable credit. Eligible lower- and
middle-income taxpayers with kids get larger EITC amounts.

Because the U.S. economy was still shaky through most of 2012, a lot of folks are eligible for the EITC. And they filed as soon as they could, which was the later-than-usual Jan. 30 date, so they could get their refund money as soon as possible.

So the interest in getting refunds via these tax credits or just because folks had too much money withheld from their paychecks is high this year.

Just the latest filing hassle: The tax agency definitely has been under the gun so far in 2013. It's been playing catch-up for the last six weeks, working to update forms and its computer system because Congress took so long to act on several 2012 tax laws.

Then to guard against raising taxpayer expectations, the IRS this year did away with its refund cycle chart with all its specific, albeit qualified, refund delivery dates.

However, the effort to keep people from freaking out about the whereabouts of a refund when its estimated arrival date came and went appears to have backfired.

Taxpayers this season are following, in droves, the IRS' advice that they instead check Where's My Refund?

So the IRS now is begging asking us to please chill.

In an announcement today, the IRS "strongly urges taxpayers to only check on their refunds once a
day
." The agency notes that its systems are only updated once a day, usually overnight, and taxpayer account data will not change that frequently.

Good luck with your request IRS. You do realize that we Americans stand in front of our microwaves and yell "Hurry!"

But you can't blame a harried federal agency for asking.

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Tax Season 2026 Continues!

We made it. Tax Day 2025 is finally over. For most of us. When the filing season started on Jan. 26, millions who were expecting refunds filed immediately. Most of us got our returns to the Internal Revenue Service by April 15. But plenty of taxpayers also got extensions. They are looking at an Oct. 15 filing deadline.

Those procrastinating filers aren’t a problem. In fact, the IRS appreciates taxpayers who take time to fill out their 1040 forms correctly. It also is grateful that tax submissions are spread out a bit, especially now that the IRS is a leaner agency. Processing returns is easier when they arrive throughout the year instead of in massive bunches.

But enough about Uncle Sam’s tax collection issues. The focus now is on all y’all who filed for extensions, giving you another six months to complete your return. Since your new mid-October due date will be here before you know it, let’s get started now on meeting it.

The ol’ blog is here to help you finish up your extended Form 1040. You can start with January’s tax tips page, which has links to the rest of the year’s tips by-month collections. You also can peruse various tax categories for more tailored advice by clicking on the More Tax Posts drop-down menu at the top of this (and every) page.

And to make sure you don’t miss your new filing deadline, the count-down clock below will let you know just how much time you to file by Oct. 15. At the latest.e. (Note: I’m in the Central Time Zone, so adjust accordingly for where you live.)

Comments
  • Your article was great and very funny! Normally taxes are no laughing matter but you made me smile.

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